📄 TERMS OF SERVICE
Effective Date: 12-25-25
Business Name: Cool Jay Cutz
Appointment Agreement
By booking an appointment, you agree to all service rules, deposit requirements, and cancellation policies listed here.
Deposits
By booking an appointment, you agree to all service rules, deposit requirements, and cancellation policies listed here.
All bookings require a 50% non-refundable deposit
Applied toward your total service price during checkout.
Deposits prevent no-shows and secure your time slot.
Certain services (Hot Seat™, Digital Walk-Ins™, Late Night Fadez™) are final sale deposits due to priority scheduling.
Cancellations & Rescheduling
Regular Appointments
Must be rescheduled/canceled at least 12 hours in advance
Late cancellations or no-shows = deposit forfeited
Hot Seat, Digital Walk-Ins, Late Night Fadez
No reschedule / no cancellation
Deposit forfeited if missed
No-Show Policy
You are considered a no-show if:
You arrive 10 minutes or more after your appointment start time
You do not respond to messages
You fail to show up altogether
No-shows will result in:
✔ Deposit forfeited
✔ Possible suspension of booking privileges
Service Policies
Clients agree to:
Arrive on time
Follow shop rules
Provide correct personal/contact information
Respect barbers, staff, and other clients
We reserve the right to refuse service to anyone for safety or policy violations.
Refund Policy
Due to the nature of grooming services:
All deposits are non-refundable
Service fees are final once the service is completed
If an issue arises with your service, contact us directly for resolution.
Loyalty Pointz™, Birthday Buckz™, Referral Rewardz™
By booking a service, you automatically enter our rewards system:
Loyalty Pointz™ earned with each completed cut
Birthday Buckz™ issued during your birthday month
Referral Rewardz™ issued when referred clients book
Reward expiration rules apply (typically 30 days).
Rewards may not be combined on the same appointment.
Use of Website & Booking Tools
You agree not to:
Misuse forms
Submit fraudulent information
Attempt unauthorized access
Copy website content without permission
SMS, Email & Marketing Consent
By booking or opting in, you agree to receive:
Appointment confirmations
Reminders
Promotional messages
Reward notifications
Reply STOP to unsubscribe anytime.
Limitation of Liability
We are not liable for:
Personal items lost or left behind
Reactions to hair products (unless disclosed to us)
Events caused by misuse of the booking system
Service dissatisfaction after leaving the shop
We provide grooming services “as is,” and results may vary depending on hair type and requests.
Modification of Terms
We may update these Terms at any time.
Use of our services after changes indicates acceptance.
Contact Information
For questions or concerns:
📧 Email: [email protected]
📍 Location(s): 9102 Lake June Rd, Dallas Texas 75217
Shop: 9102 Lake June Rd, Dallas Texas 75217
Call (972) 727-8319
Email: [email protected]
Site: cooljaycutz.com
